Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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We love Nationwide Pet Insurance
Fast and helpful as always. Thank you
Insurer: Nationwide
By: Brad
Quick and efficient claim time
So easy to have my vet just send the claims over. My initial claims often asked for additional information from me or my vet which was a pain and waste of time for all of us, but lately it’s been smoother and quicker
Insurer: Nationwide
By: Becca
Very happy with you guys!
Glad I went with you guys. Was not sure if we really needed the insurance but am very happy that we got it. The claims are processed and paid within a week with no hassles. Awesome customer service when I needed to contact an associate.
Insurer: Nationwide
By: Dennis
Thank you for being there.
We appreciate your help.
Insurer: Nationwide
By: Sammy
You saved her life
Schatzie is the dog we gained as a family member when my dad died. We were not ready to see her go. If it were not for this policy, we would have had to put her down. Our entire family, my mother, my wife and I are all very thankful for this policy and the ease and swiftness of the claim process.
Insurer: Nationwide
By: Dean
I was very happy with Nationawide's customer service and speed of claim processing.
Excellent help with the chat line and the whole experience
Insurer: Nationwide
By: Christine
Very user friendly
Nationwide has made the claim process so easy! The first time we needed to submit a claim I was quite concerned about the process however it really ended up being a matter of uploading bills and hitting the submit button! Nationwide does the rest. Would highly recommend them!
Insurer: Nationwide
By: Susan
Truly helpful
Excellent customer service
Insurer: Nationwide
By: Karen
The customer service wasn't that helpful with informations not much info given.
The customer service wasn't that helpful with informations, not much info given.
Insurer: Trupanion Canada
By: Faizha
Because I've been extremely pleased with your company and how you have helped to take care of our animals.
Because I've been extremely pleased with your company and how you have helped to take care of our animals.
Insurer: Trupanion Canada
By: Joal