Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Because after Caitlin the next person I spoke to was very helpful which she wasn't
Because after Caitlin, the next person I spoke to was very helpful ,,,which she wasn't
Insurer: Trupanion Canada
By: Barbara
Stephanie was great however by the time I actually received the Password Reset email 30 minutes had passed and the link had expired.
Stephanie was great, however by the time I actually received the Password Reset email, 30 minutes had passed and the link had expired. This happened both when I used the website to reset my password and when I spoke with Stephanie over the phone. Still haven't reset my password.
Insurer: Trupanion Canada
By: Bre-Ann
I have only had this insurance for a short time and feel it's a bit expensive.
I have only had this insurance for a short time and feel it's a bit expensive. However, it beats the potential tens if thousands I would pay in vet fees if something happened to my dog. Serena was very helpful and really seemed to know the product well when I asked questions.
Insurer: Trupanion Canada
By: Eileen
I just realized that there are dozens (or more) deductibles - a different $1000 deductible for EVERY condition a dog might have!
I just realized that there are dozens (or more) deductibles - a different $1000 deductible for EVERY condition a dog might have!! Since our dog was 7 when we rescued him, it will be difficult for him to accumulate that many vet bills in his remaining lifetime. If anyone ever asks me what I think of Trupanion, I will explain this very clearly. Your contract covers this, I'm sure, but I was not aware of it until we'd had the coverage for 3 years. Also, I would have waited 30 days after purchasing Trupanion before taking him for a vet checkup (even though he was a rescue) because now, for the rest of his life, he will never be covered for anything related to allergies or itching - simply because I asked the vet to check this out when we first got him - and it is listed as a pre-existing condition. Also, when he did have an expensive illness last year ($6000), we had to fight like crazy to get Trupanion to cover any of it, simply because he had had diarrhea before in his life (before we purchased the Trupanion policy). Diarrhea is too common and too general to be considered a "pre-existing condition." That said, the service folks are unerringly friendly, reassuring, knowledgeable and polite. The response time has been excellent for our claims. Everything is clearly automated to the nth degree, but I always feel there is a caring human being available to answer questions.
Insurer: Trupanion Canada
By: Brenda
They helped me quickly and effectively
They helped me quickly and effectively
Insurer: Trupanion Canada
By:
Trupanion truly has my Pets best interest in mind.
Trupanion truly has my Pets best interest in mind. I always have this comfortable feeling, that my dog '?Pipers'? bill will be approved. Honesty & Integrity both from myself as an owner and the same goes for my pets' insurance company, makes Trupanion a class Act in Pet Insurance. I recommend Trupanion to pet parents' who truly care about their own '?Trupanion'?. This is a testament from a legitimate happy owner, my dog is 14 yrs old now and I will never want to make difficult financial decisions that compromises my pets' health.
Insurer: Trupanion Canada
By: Sara
Great Customer Service
Always good communication.
Insurer: Trupanion Canada
By: Marc
Always helpful to me n Remy
Always helpful to me n Remy
Insurer: Trupanion Canada
By: Robyn
As always the person I spoke to was very helpful!
As always the person I spoke to was very helpful!! The company never disappoints me. My dog is a bulldog and needs lots of attention, this company keeps him healthy and are truly worth having! I would highly recommend it!
Insurer: Trupanion Canada
By: Elizabeth
Customer service was excellent!
Customer service was excellent!
Insurer: Trupanion Canada
By: Daniel