Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Clear and concise explanation.
I have a fairly high deductible and didn't fully understand the process when making a second claim for the same procedure. The response to my query was timely and the explanation clear and concise.
Insurer: Trupanion Canada
By: Gethyn
Every time I've contacted Trupanion I've been answered promptly and efficiently and reimbursement for my dog's medical issues has been processed quickly.
Every time I've contacted Trupanion, I've been answered promptly and efficiently, and reimbursement for my dog's medical issues has been processed quickly. I don't feel as if Trupanion is trying to get around helping when my pet suffers; they make me feel as if they are sorry we've had a problem, and they are there to help fix it. They care.
Insurer: Trupanion Canada
By: Barbara
I've had Trupanion for 8 years.
I've had Trupanion for 8 years. Unfortunately I have had to rely on it heavily because my dog got a life threatening disease when she was two. You came through for us and continue to do so.
Insurer: Trupanion Canada
By: Ellen
Service was very good.
Service was very good. It was fast and efficient.
Insurer: Trupanion Canada
By: Anne
When I called I was not put on hold for a long period of time.
When I called I was not put on hold for a long period of time. The person spoke in a fashion that I could understand. The person was cheerful and helped me out with my "issue"
Insurer: Trupanion Canada
By: Terrah
Always helpful always great service!
Always helpful, always great service! I tell our vet all of the time how great Trupanion is!!!
Insurer: Trupanion Canada
By: Diane
The Best!!
As usual fast and efficient ..every pet owner should join Trupanion..
Insurer: Trupanion Canada
By: Kay
Trupanion is the Best!
Awesome service and quick response time. Thank you Trupanion!
Insurer: Trupanion Canada
By: Kim
Because she answered My questions asked about my puppies.
Because she answered My questions, asked about my puppies. Very pleasant experience
Insurer: Trupanion Canada
By: Elisha
Consistent kind and compassionate associates to help with various issues.
Consistent, kind and compassionate associates to help with various issues. Answers to questions provided readily, and easy resolutions to issues.
Insurer: Trupanion Canada
By: Leslie-Wayne