Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very helpful and polite
Very helpful and polite
Insurer: Trupanion
By: Corrine
Never had to put in a claim yet but every experience with the contact centre is positive.
Never had to put in a claim yet but every experience with the contact centre is positive.
Insurer: Trupanion Canada
By: Tania
JaxB
Trupanion is great never any problems very smooth process. :)
Insurer: Trupanion
By: Jackie
Nice people.
Nice people. They explained to me very clear.
Insurer: Trupanion
By: maomao
Throughly pleased with this company!
During the most difficult time of our lives you were extremely helpful with our claim and very compassionate. The condolence email that was sent to us was so kind. In the future we will use trupanion for our pets!
Insurer: Trupanion
By: Christi
Claim Resolution
I am very impressed regarding your taking the time to investigate the disputed invoice and resolving the matter in my favor! That was the first time in eight years we didn't see eye to eye regarding my claims and you took care of it admirably. Thank you!
Insurer: Trupanion
By: Pattie
Because she was veryyy understanding and efficient and got the job done and made me feel very special.
Because she was veryyy understanding and efficient and got the job done and made me feel very special.
Insurer: Trupanion
By: Helen
Friendly professional help clearly devoted to our pets.
Friendly, professional help, clearly devoted to our pets.
Insurer: Trupanion
By: Carol