Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Peace of mind
You guys are the best! I have a peace of mind that you are there to back up my pet and me. You truly care of the well-being of my pet. Thank you
Insurer: Nationwide
By: Bernadette
We are very happy with Nationwide One.
Customer service reps have always been so helpful and compassionate.
Insurer: Nationwide
By: Bonnie
Unbelievable service and speed of payment
As a retired insurance agent I was very skeptical about pet insurance. Our veterinarian recommended Trupanion coverage for our new kitten as we spent thousands of dollars caring for our last cat in the golden years of his life. We elected to purchase the policy as the cost was reasonable. I certainly figured this was coverage we would pay into for years and years and not experience any significant expense until our little princess was much older much like our last cat. Well the unforeseeable happened - at a little beyond her first birthday a lump appeared underneath our baby's chin. Anesthesia, lumpectomy, histopath diagnosis, radiographs, and pain management medication was indicated. The professional services were reasonable in cost but not inexpensive. Our doctor filed the claim with Trupanion when we picked Bailey up from surgery. Being a skeptic I did not expect much. Trupanion approved the expense, paid the doctor direct, and had an explanation of benefits statement emailed to me in EIGHT HOURS! I have dealt with insurance companies for decades, and I have yet to see a medical claim handled like this. I am no longer a skeptic. The company provided service was outstanding, and I can recommend them highly. If you are thinking of purchasing health insurance for your pet - look no further than Trupanion.
Insurer: Trupanion
By: Burney
Reliable and thorough pet insurance.
Have used Nationwide for nine years. Claims are processed promptly and fairly. Customer communications are superior.
Insurer: Nationwide
By: Charles
Great benefit
Nationwide pet insurance has always come through and then follows up on how my pooch is doi g
Insurer: Nationwide
By: Bill
Awesome experience!
My pup had surgery on Thursday and the reimbursement was in my account the next Tuesday morning! Can’t ask for more than that! I had some questions, so I called. Everyone is friendly and knowledgeable. Beats our previous pet insurance plan hands down. Trupanion, we love you!
Insurer: Trupanion
By: Sherry
Trupanion does exactly what they say they will do to help your pet!
From the informational phone call to years later and many claims, the service of Trupanion has been second to none. Friendly and helpful staff, easy submission of claims and quick turn around for reimbursement. I tell everyone who had a pet about Trupanion!!! They are leaps above other pet providers in their service and coverage. I won’t have another pet without Trupanion coverage.
Insurer: Trupanion
By: Val
customer service is really great and very patient
customer service is really great and very patient
Insurer: Trupanion Canada
By: Lorna
Alice was polite & very helpful!
Alice was polite & very helpful!
Insurer: Trupanion
By: Irene
Because you were highly recommended and when I called Jacob answered all my questions in a professional and courteous manner.
Because you were highly recommended and when I called Jacob answered all my questions in a professional and courteous manner.
Insurer: Trupanion
By: Deborah