Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Fair premiums, easy to file claims, prompt reimbursement
I've had Healthy Paws Pet insurance for my 12 year old West for about 6 years now. It is very easy to file a claim on their website and my reimbursement checks always arrive promptly. When I've had to call customer service I got a knowledgeable person on the phone within no time. Yes, the premiums go up as my pet gets older, but so do all insurances. I'm so glad I had it because my pet was diagnosed with Sarcoma and a $5,000 surgery only ended up costing me $400. I have a $250 yearly deductible and a 90% reimbursement rate (minus the charge for office visits - $85-$125). I recommend Healthy Paws to anyone who never wants to worry about money being the reason they can't get their pet the health care it needs.
Insurer: Healthy Paws
By: Brenda
Great customer Service
A friend of mine recommended Healthy paws to me when we first rescued our puppy and we are so happy that we followed their advice! Our puppy got sick after he ingested something toxic and they saved us from expensive hospital bills! Their system is easy to use and they provide you with updates along the way! All our checks came in a weeks time and they even sent a follow-up note to see how our pup was doing! I'm a huge fan or great customer service and highly recommend them!
Insurer: Healthy Paws
By: Patricia
World Class Customer Service
I can't say enough about the customer service we've received from the staff at Healthy Paws. They are extremely fast in adjudicating claims and generating reimbursements. We had the unfortunate circumstance of finding out our dog has cancer. His diagnostic and treatment expenses are well over $10,000 now and still coming. Our policy reimburses us for 80% of covered expenses with no cap on total reimbursements. Knowing Healthy Paws is here to help us provide our dog with the best treatment options has been a great comfort.
Insurer: Healthy Paws
By: Mary
Best Pet Insurance
Embrace has always been very helpful when I had questions and the claim process is very easy. I've saved so much money on vet bills!
Insurer: Embrace
By: Keirston
Protecting your pet without going bankrupt
I signed up for VPI when Lucky was 6 months old. He is now 12. Overall, I’ve been delighted to partner with what is now Nationwide. The customer service reps I’ve dealt with are highly experienced professionals who truly are “animal” people. Whenever I hear that friends have just gotten either a dog or cat, my first response is “don’t forget pet insurance” and I do recommend Nationwide. (BTZW: I answered “no” to the question about helpfulness because I respected the advice of the person that told me about VPI).
Insurer: Nationwide
By: Joseph
It's called Pets Best for a reason!
Excellent customer service.
Insurer: Pets Best
By: Jill
Amazingly easy
I am both a veterinarian and a customer. My own dog needed to see a specialist and the claim was handled with ease. I am beyond thrilled.
Insurer: ASPCA
By: Jillian
So easy to submit a claim and reimbursement is made quickly.
Very convenient and easy to use for submitting and reimbursement.
Insurer: Nationwide
By: Pamela
Fantastic website, service and fast payments!
Love Nationwide Pet Insurance. Website now allows for electronic claim submissions making the process so easy. Fast payment and excellent customer service. Thank you for being there for our pets
Insurer: Nationwide
By: KELLY