Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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The best!
Claims are processed quickly; the website is very user friendly. On the rare occasion I’ve had to call customer service, they’ve been great.
Insurer: Nationwide
By: Kim
quick claim processing
great to work with this company. no issues filing or having my claim processed quickly.. they even followed up with me to ask how my pup was doing! Very pleased with this company.
Insurer: Healthy Paws
By: joyce
Trupanion, a pet mama’s best investment!
Quick response as usual. Love Trupanion!
Insurer: Trupanion Canada
By: Myrna
Maggie Golden
Experience was well. Fairly easy to fill but I am still not that familiar with submitting claims. Would be a lot easier if you could direct submit through the vet office like I do for my medical. Response was prompt.
Insurer: Trupanion Canada
By: Heather
Pleased with Trupanion’s help
We received kind and compassionate assistance from Trupanion throughout our pets life.
Insurer: Trupanion Canada
By: Stan
Amazing Vet
Our vet submits the claim information for us. It is a very nice personal touch that we greatly appreciate!
Insurer: Trupanion Canada
By: Angela
Best Pet Insurance Ever
You are greatest!!!
Insurer: Trupanion Canada
By: Beverley
5 stars hands down!
Customer service has been absolutely terrific each time I've called. Their all 5 STARS HANDS DOWN!!! I appreciate EXCELLENT Customer Service. Great job to reach lady that's helped me!!!
Insurer: AKC
By: David
best
always wonderful...never had a bad experience ?? thank you always
Insurer: Trupanion Canada
By: Marija
She was very helpful and understanding.
She was very helpful and understanding. Also very friendly.
Insurer: Trupanion Canada
By: Fiona