Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you Healthy Paws!
I was referred to Healthy Paws by a friend, he had such great experiences with the coverage and ease of claims. I wasn't sure if I would need pet insurance when I adopted my Z, but I'm SO glad I did. She is a great dog, but she likes to chase bunnies, and injured her doggie "ACL" running a few weeks ago. I was told how expensive the surgery was, and I don't know what i would have done without Healthy Paws covering much of the costs. I was nervous about submitting claims, but they were processed very fast and I had my reimbursement in a week. I use the Healthy Paws app and just upload the invoice from the veterinarian, so so easy. My Z is recovering well and I am so glad this experience went so well!
Insurer: Healthy Paws
By: Carrie
Easy Claim Submission
I have insured my pets for years. I would not ever look elsewhere. Every contact with customer service has been exceptional. All questions answered and representative are very helpful
Insurer: Nationwide
By: Gail
Best consumer service
Healthy Paws was recommended to me by my adult children who own dogs. My 3 year old rescue needed diagnostic procedures to rule out serious disease. Healthy Paws consumer service was simply the best throughout the process. I really like the ease of submitting claims through their phone app. They deserve a rating of 10/10 in all areas.
Insurer: Healthy Paws
By: Nancy
The BEST Pet Insurance
I went with Nationwide for my puppy based off of what I read on an Internet search then making a phone call to speak with an agent. Best decision I made. The agent was so efficient and answered every question precisely and honestly, and trust me, I had A LOT of questions! Submitting a claim is the easiest thing I’ve ever done, especially using the VitusVet app!
Insurer: Nationwide
By: Tasha
I wish my health insurance was as easy!
My pup is a senior so I thought my rates would be unaffordable. I was wrong. Not only is filing a claim (online) easy, reimbursement is quick and deposited directly into my bank account. The ability to phone in and speak to a vet ahead of making a visit to the vet is extremely appreciated. Everyone I have spoken to at Nationwide has been kind and extremely helpful. I suggest Nationwide Insurance to all my friends and co-workers with pets! No regrets~ and when we adopted a kitten I promptly called Nationwide to have him covered as well!
Insurer: Nationwide
By: Sabrina
Great Peace of Mind
Always great and I appreciate having the help.
Insurer: Nationwide
By: Erin
Excellent service -quick reimbursement
no hassle quick reimbursement Fantastic company
Insurer: Healthy Paws
By: Carleen
you guys are great to work with, we tell all pet owners
Great to work with
Insurer: Nationwide
By: Neal
Healthy Paws Simply Is The Best!
We have had Healthy Paws insurance for over 5 years now. We have had two cats and one dog (a Golden Retriever) insured. I cannot say enough wonderful things about this insurance company. We have had several MAJOR claims for our animals, and Healthy Paws has covered all of them with no questions asked. One of our cats was diagnosed with heart failure. She had numerous trips to the ER, long stays in specialty hospitals, and was on several very expensive medications. Her claims totaled over $10k, and Healthy Paws covered all of it (up to 80% per our policy). Having this insurance, and having the peace of mind to give her the care she needed, was amazing. Our dog, a Golden Retriever, tore both of his ACLs within the course of a year. Each surgery cost over $5k, and again, Healthy Paws covered both surgeries with no problem (80%, per our policy). There is no question that this insurance is WORTH IT. We don't have to worry if our pets have major issues; we know we will be able to provide them the care they need because of Healthy Paws. I also cannot say enough good things about their customer service. They are so responsive, so professional, and so caring. The claims process is very easy. You simply send a snap shot of your invoice, and within days, Healthy Paws deposits the money directly into your bank account. They send multiple emails updating you on the status of any claims, and they even send emails at the end asking how your pet is recovering. We have never had a problem with them approving claims. They are amazing. If you're debating about pet insurance, or wondering if it's cost-effective or "worth it" , I cannot attest that it is. It is worth it.
Insurer: Healthy Paws
By: Amanda
Peace of mind
After losing our last two Great Danes under emergency circumstances, we decided to make the investment in Pet Insurance mainly for peace of mind. Nationwide has been VERY supportive and responsive with Tucker. As such, we had the confidence to add another rescue to our pack, Jupiter, and immediately expanded our policy. We are both very big proponents of PREVENTION therefore the Wellness coverage is a huge blessing. Our policy gives us the confidence to press our Vet for quality care to ensure we are minimizing the risk for more expensive and painful health issues in the future. Thank you for your continued support.
Insurer: Nationwide
By: Julie