Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Fast efficient service
Good efficient service. Fast reply’s and quick claims services.
Insurer: Nationwide
By: Gordon
Great service and quick turnaround.
I was curious about pet insurance after the passing of our first dog. Our first dog was a senior with many health problems and we had spent a lot of money out of pocket with no pet insurance. Months later we adopted a puppy and our company offered nationwide pet insurance. I immediately enrolled our puppy to have peace of mind of covering vet costs in case he were to get sick, need emergent care and annual checkups/preventative medication. Using the app has made submitting claims very easy, and the turnaround time is quick! I am so glad that I enrolled our dog in pet insurance!
Insurer: Nationwide
By: Jessica
You make the process easy and painless
Easy, responsive, and reliable.
Insurer: Nationwide
By: anne
Amazing experience
I had the most amazing experience with National Pet insurance. The customer service was responsive and addressed all my questions effectively. After a few trips to the vet my dog has unfortunately passed away. I will be recommending National Pet Insurance to all my friends with pets. Thank you so much for your help during this difficult time for me while my dog was ill.
Insurer: Nationwide
By: Elma
You guys have been amazing! Thanks to you you gave my boy a fighting chance with cancer!
You guys have been amazing! Super fast response with claims and thanks to you my boy has a fighting chance!
Insurer: Nationwide
By: Kristen
Wonderful and easy
Claim was super easy to file, and was all taken care of quickly. When I called with questions prior to submitting it, the customer service was great, and all my questions were answered.
Insurer: Nationwide
By: Kathrine
Misinformation
The reimbursement process is convoluted. They only offer you to go through Chase Bank. We submitted 2 claims. One went ok. The 2nd one we never received anything yet. When we called they said they had a different email than what we provided. However the first time around they had the correct email, It’s been 4 weeks and we are still waiting on the reimbursement. The customer service rep was of no help. No matter how I tried to explain to her nothing changed since the first claim, she kept on going to her script. We will not be using this insurance going forward.
Insurer: Nationwide
By: Mohamad
Wonderful
No problems, quick claim turnaround. Great service.
Insurer: Nationwide
By: Delana
Nationwide helped when I needed them most!
Nationwide helped when I needed them most. After many years of a healthy dog we had some things come up on his 10th birthday. We are very thankful for Nationwide and our vet.
Insurer: Nationwide
By: William
Easy
I love that I can get wellness included in my policy. My prior insurance did not offer this yet charged the same premiums. I’ve had two claims since I started this year. The online submission was very easy and Nationwide was prompt with their payments.
Insurer: Nationwide
By: Sara