Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Dog poisoned in back yard, happy to have the pet insurance to help our dog recuperate and assist in the veterinary costs.
For an older person, the claims processed has not been easy for me. I thought that I completed the process by App, evidently not. Today, I did have a wonderful Claims Representative, Mindy, who tried every way to help me through the claims process. She was kind, personable and thorough. I was very pleased to have reached her for assistance.
Insurer: ASPCA
By: Janice
Easy, quick and excellent customer service!
I have had Healthy Paws Pet Insurance for over a year now and I just had to use it for the first time when my pup got bit by a rattlesnake in my backyard. Not having used a pet insurance before, I thought the process of submitting a claim would be long and annoying. I was pleasantly surprised when all I had to do was attach a photo of the emergency vet invoice. Once they reviewed my claim, they sent the reimbursement immediately and I got it within just a few days. They also reached out to me to check in and see how my pup was going doing which I did not expect at all, and I really appreciated it. 10/10 recommend Healthy Paws!
Insurer: Healthy Paws
By: Sierra
Trupanion is the best insurance for your pet.
Trupanion was there for us when our dog was diagnosed with tumors in two parathyroid glands and we were faced with decisions regarding tests and surgery . We were able to focus on our dog’s care and not having to worry about paying the large vet bills. Trupanion worked with us and the vet hospital and guided us through the claims process. I cannot say enough about this insurance and their staff. They are the best in my book.
Insurer: Trupanion
By: Debbie
Difficult to upload claim info
Overall good service, but difficulty uploading claim.
Insurer: Pets Best
By: Bev
Healthy Paws saved my dogs life
About five weeks ago our 6 year old Newfoundland came in from outside and had obviously bloated and probably torsioned. I called the er and let them know we were on our way and what was probably wrong. She had a 360 degree torsion and her spleen had torsioned. She was stabilized and then operated on and the spleen removed. Survival for a partial torsion is 50/50. They pulled her through. A cost of $10,000 plus. A friend that is an er nurse told me problems from surgery usually doesn’t show up from 7-14 days. She said to take her temp twice a day at the same time and record it on a calendar. On day 8 her temperature started to drop. I called and we took her back to the er. On the way there her condition change to crying in pain. They took her in and her condition was sliding downhill quickly. They called us to come say goodbye. Her blood pressure was 30. When we got there her pressure was up to 90 so there was a ray of hope. Three times the cost had gone up since she got there. She now had an IV in each leg with three of them each having a different antibiotic. She did pull through at another $8,000 plus. We could not have been able to do this without Healthy Paws. My only complaint is that my plan is no longer available to new Newfoundland owners. Another plus is they pay quickly.
Insurer: Healthy Paws
By: Linda
Excellent inter action with your rep.
Excellent inter action with your rep.
Insurer: Trupanion
By: Robert
Efficient Claims Processing
Excellent, timely processing. Very efficient and smooth.
Insurer: Trupanion
By: Michael
Thanks guys
I have nothing but praise for the claims staff.. Angus and I thank you guys...
Insurer: Trupanion
By: Theodore