Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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What your pet needs
Haven't had any problems with Embrace. They respond quickly to submitted forms and provide detailed replies.
Insurer: Embrace
By: Bill
I recommend Embrace 100%
Not once in over 8 years i had a bad experience with Embrace. Its an amazing good insurance : great coverage, transparent policies, easy filing claims and quick payments. Their customer service is lovely and very helpful. I've had Embrace for all of my 4 kitties and it was the only way we were able to give them the best healthcare possible, for cancer and kidney failure. I 100% recommend Embrace to any any pet parent.
Insurer: Embrace
By: Claudia
Easy user experience
Easy explanation. User Flow was smooth. The price was competitive. The idea of going to any vet and submitting the claim directly is great. I want to be in charge of submitting the claims.
Insurer: Spot Canada
By: Alex
Always available to talk answer questions compassionate and makes filing a claim super easy
Always available to talk, answer questions, compassionate, and makes filing a claim super easy
Insurer: Trupanion
By: Marcia
Good customer service
Good customer service
Insurer: Trupanion
By: Colleen
Sara was extremely helpful and kind
Sara was extremely helpful and kind
Insurer: Trupanion
By: Jamesia
Trupanion starts the claim process the day I submit.
Trupanion starts the claim process the day I submit. Thank you for your help with each claim.
Insurer: Trupanion
By: Toni
They are very friendly and efficient.
They are very friendly and efficient.
Insurer: Trupanion Canada
By: Moira