Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Excellent! Very highly recommend!!!
My dog has been seeing a dermatologist for months and it get very expensive. Trupanion has covered 90% of each bill I submit. It’s easy and the response time is quick. Very very highly recommend this insurance!
Insurer: Trupanion
By: Lisa
Coverage you can count on!
We've had to make two claims with Pets Best in the last year, and both times I felt like we received excellent service. They were responsive to emails and messages, and kept us updated throughout the process. Filing a claim was simple and took just a few minutes of my time, and we were reimbursed the funds fairly and in accordance to our coverage. There was a small delay in claim review due to the onset of the Covid crisis, but it was not excessive. All in all, I feel like Pets Best is one of the best, giving good coverage at affordable prices.
Insurer: Pets Best
By: Christy
Great customer service and claims are easy to submit.
Great customer service. My dog just had surgery. Claims were easy to submit and payments were received right away. They kept me updated on my claims. Competitive premium prices. I am very satisfied and happy with Healthy Paws.
Insurer: Healthy Paws
By: Karen
Always the best customer service!
Always the best customer service! I challenge anyone to tell me they had their insurance issue solved within a 4 minute phone call, but this is what trupanion delivers!
Insurer: Trupanion
By: Saffron
Vita
As always, the team at Trupanion was thoughtful and helpful, especially during this difficult time.
Insurer: Trupanion
By: Paul
Helpful friendly professional and caring service
Helpful, friendly, professional and caring service
Insurer: Trupanion
By: julia
Ease of Service!
I enjoyed the direct connection with Blue Pearl Animal Hospital and how easy to was to submit a claim - get updated about the claim's process through email and be included on each step of the journey without having to constantly communicate with the Animal Hospital.
Insurer: Trupanion
By: Shannon
My phone experience was impressive.
My phone experience was impressive.
Insurer: Trupanion
By: Ann