Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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4 days was all it took
4 days was all it took. I am a new pet owner and my baby had to go to the Vet. I was worried about the entire submitting a claim process, but it was seamless. I submitted it on a Friday by Wednesday my direct deposit came and SPOT covered more than I expected. It was seamless
Insurer: Spot Canada
By: Bree
4 days was all it took
4 days was all it took. I am a new pet owner and my baby had to go to the Vet. I was worried about the entire submitting a claim process, but it was seamless. I submitted it on a Friday by Wednesday my direct deposit came and SPOT covered more than I expected. It was seamless
Insurer: Spot
By: Bree
Trust Trupanion
Always reliable and prompt.
Insurer: Trupanion
By: Carolyn
excellence is trupanion always a 10 true
Always very professional & fast in processing our claims we always give trupanion highest score because they are the best pet insurance to have.
Insurer: Trupanion
By: Martin
Pet insurance is a must!
As always, Trupanion comes through and is prompt on every claim I make. Clear instructions, prompt attention and response, and quick reimbursement directly into my bank account. No questions asked. The best investment I have ever made on my two new pups!
Insurer: Trupanion
By: Michelle
Friendly and helpful
Friendly and helpful
Insurer: Trupanion
By: Angela
I called with my first claim and the spokes person was really helpful and knowledgeable.
I called with my first claim and the spokes person was really helpful and knowledgeable.
Insurer: Trupanion
By: Ruth
My set was excellent!
My set was excellent!
Insurer: Trupanion
By: Steven