Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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helpful and quick
helpful and quick
Insurer: Trupanion
By: Theresa
I chose a 7 because your customer service are kind patient and helpful.
I chose a 7 because your customer service are kind, patient and helpful. I gave a 7 and not a 10 because I do not agree on some of the denied claims based on exam fees. I brought my pet to doctor for to examine what is wrong because my dog was injured. This should be a part of meeting deductible.
Insurer: Trupanion
By: Jennifer
My diabetic dog and trupanion
My dog was diagnosed with being a diabetic and if it wasn't for Trupanion helping with expenses I wouldn't be able to treat him Trupanion is the best love them to death all dog owners should have them so awesome always there to help
Insurer: Trupanion
By: Janice
My first call to Trupanion after my pet was found to have cancer was an incredibly impressive experience as the agent I spoke with was easy to speak with very patient with all my questions and knowledgable with the product.
My first call to Trupanion, after my pet was found to have cancer, was an incredibly impressive experience, as the agent, I spoke with was easy to speak with, very patient with all my questions, and knowledgable with the product. Exactly what I was hoping for since paying over $100 a month to have insurance on my pet, since he was just a puppy, and he is now 7.
Insurer: Trupanion
By: Phyllis
Positive claim experience every time!
My Trupanion claims are always processed very quickly. I also like the fact that Trupanion notifies me of the process of my claim from when it's first received to when it's paid. For my last claim, Trupanion paid my veterinarian directly and I didn't even have to wait to be reimbursed. My Persian cat has a chronic health condition that has resulted in many claims, and my experience with Trupanion has always been very positive for each and every claim. Thank you for the great customer service!
Insurer: Trupanion
By: Suzanne
They've been very helpful so far!
They've been very helpful so far!
Insurer: Trupanion
By: Alicia
Great service and coverage
This is my first experience with pet insurance, and I have been grateful for and pleased with the coverage and the claims service.
Insurer: Trupanion
By: Carol
I feel they have excellent coverage for our pets & the staff are very professional & knowledgeable.
I feel they have excellent coverage for our pets, & the staff are very professional & knowledgeable.
Insurer: Trupanion Canada
By: Judy
I find all the Trupanion reps to be very understanding and compassionate.
I find all the Trupanion reps to be very understanding and compassionate. It means a lot especially at this unprecedented time in our history.
Insurer: Trupanion Canada
By: Evelyn
Great Service ftom Trupanion
No problems signing up for Trupanion. Representatives explained everything in a clear understanding way. Also received an email outling my policy details and how to sign up to your website.
Insurer: Trupanion Canada
By: Catherine