Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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There is no reason not to buy a policy from Healthy Paws
Absolutely no complaints with healthy paws. Our pooch just had a tumor removed and we only had to pay $180 for the surgery. Her policy is quite clear as to what is covered - we pay for exams and 10% of anything else once the deductible is met. We've never had an issue and get paid within a week of a claim. I just recommended healthpaws to a coworker who had to start a gofundme to pay for her dog's recent surgery. It is nice never to have to worry ourselves.
Insurer: Healthy Paws
By: Brian
I’ve been a customer for 16 months I haven’t had a to use insurance so far but I have been pleased w info provided by your staff.
I’ve been a customer for 16 months, I haven’t had a to use insurance so far but I have been pleased w info provided by your staff.
Insurer: Trupanion
By: David
It was so easy to file a claim.
It was so easy to file a claim. And incredibly fast to hear back from you. Thank you.
Insurer: Trupanion
By: Eliza
Trupanion has been awesome to work with even since day 1.
Trupanion has been awesome to work with even since day 1. We know we have our dog’s best interests in mind and it feels as though they do too.
Insurer: Trupanion
By: Bret
Very friendly helpful staff and knowing that Bailey's surgery meds and x rays should be covered is a sigh of relief.
Very friendly, helpful staff and knowing that Bailey's surgery, meds and x rays should be covered is a sigh of relief.
Insurer: Trupanion
By: Chris
A variety of deductibles for every budget.
A variety of deductibles for every budget. Direct billing. Great customer service ( thank you Sara!!!!). Trupanion helps you take the best care of your fur babies.
Insurer: Trupanion Canada
By: Tracy
Everytime I call every issue I've had they have all been more than helpful allowing everything we have gone through to be as stress frees possible
Everytime I call, every issue I've had, they have all been more than helpful, allowing everything we have gone through to be as stress frees possible
Insurer: Trupanion Canada
By: Ashley
I was quickly attended to with my issue however it took some time to find a phone number that worked.
I was quickly attended to with my issue, however it took some time to find a phone number that worked. Your representative was friendly and competent.
Insurer: Trupanion Canada
By: Pam
Karissa was helpful and knowledgeable and helped me with my questions
Karissa was helpful and knowledgeable and helped me with my questions
Insurer: Trupanion Canada
By: Christopher
Kathleen was most helpful and informative
Kathleen was most helpful and informative
Insurer: Trupanion Canada
By: Carolann