Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Trupanion was refreshingly prompt in responding to the claim for Xena and were accommodating with respect to where the money should be deposited.
Trupanion was refreshingly prompt in responding to the claim for Xena, and were accommodating with respect to where the money should be deposited. Thank you so much!
Insurer: Trupanion Canada
By: Lydia
Very friendly and helpful
Very friendly and helpful
Insurer: Trupanion Canada
By: Janis
Very helpful
Very helpful
Insurer: Trupanion Canada
By: Stephanie
I have had pet insurance for a looong time with Trupanion and have had a wonderful experience!
I have had pet insurance for a looong time with Trupanion and have had a wonderful experience!!
Insurer: Trupanion
By: Caren
Upmost quality kindness and respect in service - Wouldn’t be with anyone else
Upmost quality, kindness and respect in service - Wouldn’t be with anyone else
Insurer: Trupanion
By: Joe
Compassionate and quick service.
Compassionate and quick service.
Insurer: Trupanion Canada
By: Enza
Customer service people seem very nice and helpful
Customer service people seem very nice and helpful
Insurer: Trupanion Canada
By:
Review
Easy enrollment and great customer service when I called to correct a mistake I had made.
Insurer: Trupanion Canada
By: Kaleigh
Fifteen years of Satisfaction
Fast, efficient, reliable
Insurer: Trupanion Canada
By: Anne
quick access to knowledgeable CSR's; prompt claim settlement;.
quick access to knowledgeable CSR's; prompt claim settlement;..I do recommend a more detailed claim settlement statement, especially when some charges are denied, i.e. shipping, taxes, etc.
Insurer: Trupanion Canada
By: Pamela