Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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The best experience I've had with any company, insurance or otherwise
I can't speak highly enough about Pets Best - I've referred all my family members and I've had not a single complaint over my cat's 8 years. Honestly, if their service and coverage are this good, I can't see why I would have to settle for anything less. Very easy claims filing, excellent coverage, timely reimbursement, even when they were "delayed." If I had to worry about coverage and payment on top of all the worrying about my cat, it would have been unbearable, this took a way a burden that I didn't need to have on top of everything we were already dealing with medically.
Insurer: Pets Best
By: Lauren
Embrace took the financial stress out of caring for our dog
Our GSMD had several lumps appear on her torso. After having them aspirated it revealed mast cell tumors. We immediately had the tumors removed and went to the oncologist for electro-chemotherapy. I called Embrace after the positive test results and they confirmed everything would be covered, and that's exactly what happened. The app makes it very easy to submit claims, and the payment turnaround beat the credit card bill. We purchased pet insurance for just this sort of situation and Embrace came through - thank you!
Insurer: Embrace
By: Bryan
Great service and quick response in communication
Great service and quick response in communication
Insurer: Trupanion Canada
By: Laurie
Morris’ emergency visit
I had an emergency visit and they called right away to see how Morris was doing and took care the claim right away. It was 11:00 pm. So I was surprised that they called. I would recommend trupanion to everyone who has a pet
Insurer: Trupanion Canada
By: Kelly/Larry
I have had great service.
I have had great service.the only problem is some of the vets are not used to insurance they small town.
Insurer: Trupanion Canada
By:
Easy claims
I really like that i received a text message about my claim being approved. That was super convenient for me to know the claim had been processed and I didn't have to go looking into anything!
Insurer: Trupanion Canada
By: Erann
Sue W
Very responsive and efficient.
Insurer: Trupanion Canada
By: Sue