Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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you are all very helpful and respond very quickly
you are all very helpful and respond very quickly
Insurer: Trupanion
By:
Bailey’s bellyache
Painless, we had an answer in a very short few minutes
Insurer: Trupanion Canada
By: Steve
Because I just went through a horrible 4-day experience with my dog.
Because I just went through a horrible 4-day experience with my dog. I knew it was going to be expensive, but I also knew he was worth every penny. Trupanion pre-approved the vet`s estimate and processed my claim on the spot when I went to pick him up. They lifted a huge weight off my shoulders by being kind, compassionate and responsive - so I could concentrate on my dog, without having the added financial worry.
Insurer: Trupanion Canada
By: Lisa
I've always had good luck with Trupanion but I found they wouldn't directly answer my questions this time and it was frustrating.
I've always had good luck with Trupanion but I found they wouldn't directly answer my questions this time and it was frustrating.
Insurer: Trupanion Canada
By:
Mia I,m a big deal
I’ve shared with a # of friends.Your response was fast,especially in these horrific times.Thank-you for being there for myself and Mia.
Insurer: Trupanion Canada
By: Cathy
my request was handled quickly and in an efficient manner.
my request was handled quickly and in an efficient manner.
Insurer: Trupanion Canada
By:
Easy process!
Easy process and love that Vet office handles the claim.
Insurer: Trupanion
By: Melissa
I have had 4 other types of pet insurance and trupanion by far has the most caring and supportive customer service.
I have had 4 other types of pet insurance and trupanion by far has the most caring and supportive customer service. Im very thankful for the care my pets receive and hope everyone is staying safe during this pandemic! thanks again from: Kirito, Silas, Vex'ahlia, and Twiggy!
Insurer: Trupanion
By: