Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Greg was absolutely wonderful in helping me resolve questions I had about our account today.
Greg was absolutely wonderful in helping me resolve questions I had about our account today. He went the extra mile to answer my questions and concerns. Thank-you for having such great employees in your company. It makes a big difference and I always refer people to Trupanion when they have an interest in researching and possibly securing pet insurance.
Insurer: Trupanion
By:
Trupanion is the best insurance for pets
I’ve got a dog before Felipe with another insurance co. I find Trupanion very responsible and responsive fast to provide me with the help I need to look after Felipe.
Insurer: Trupanion Canada
By: Jose
It was a hard call to make in the state Wallis was in .
It was a hard call to make in the state Wallis was in .Deidre was so kind and helpfully and put my mind at rest instantly..So thank you Deirdre for making things easier and for all your kindness and getting on the claim asap. I appreciate you and all the staff during thos diffult time ?
Insurer: Trupanion Canada
By: Janet
Alicia Young was very helpful in explaining the various plans regarding our current plan and family situation so that we could make an informed decision for Finn’s health insurance.
Alicia Young was very helpful in explaining the various plans regarding our current plan and family situation so that we could make an informed decision for Finn’s health insurance.
Insurer: Trupanion
By: Irene
All the customer service agents are wonderful!
All the customer service agents are wonderful!!
Insurer: Trupanion
By: JC
Beth was wonderful.
Beth was wonderful. Extremely helpful, caring, kind, and she answered all of my questions (which were likely very annoying as she probably hears the same ones incessantly). She seemed to be a very good person, which is not an adjective I would ordinarily use about an insurance agent (no offense). Thank you, Beth. Thank you, Trupanion. (By the by, I'm so sorry your company name is so similar to that other name; thankfully, you seem, with the exception of your preexisting conditions policy for pets—sadly, there's no ACA for them—antithetical to pretty much all of the policies/beliefs that the other name espouses).
Insurer: Trupanion
By: Amy
Elin was amazing.
Elin was amazing. Very fast to respond, knowledgeable, kind. Everything you want when talking to support.
Insurer: Trupanion
By:
Pawsome experience
Erin was very friendly, knowledgeable, compassionate and sounded like a true dog lover. We talked about not just “business “ but our experience and relationship with our dogs. Hopefully this time I Didn’t had a bad choice choosing Trupanion. I am a Nationwide policy holder since 1999 with a very bad experience and that was a time to switch over.
Insurer: Trupanion
By: Henriette
every time i need information i get a reply within minutes.
every time i need information, i get a reply within minutes. for the first vet emergency, i spoke to someone who was so kind and informed that he gave us peace of mind during our little crisis. it was so appreciated.
Insurer: Trupanion
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