Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy to reach by phone and accomplished my need for calling
Easy to reach by phone and accomplished my need for calling
Insurer: Trupanion
By: Terri
Cat mom, new member!
Easy to sign up but had to call for some clarifications
Insurer: Trupanion
By: Marcia
Lynne was extremely helpful.
Lynne was extremely helpful.
Insurer: Trupanion
By: Ryan
They have been really good to deal with on many issues for Stella.
They have been really good to deal with on many issues for Stella. I am not particularly happy that they are not going to cover my blood pressure machine rental in the future but I will deal with that. I have to monitor my dogs pressures at home because they are always falsely elevated in hospital. Making changes to her meds based on falsely elevated high pressures could have deadly consequences.
Insurer: Trupanion
By: Vicki
When I talked with the representative on the phone she was clear and answered my questions efficiently.
When I talked with the representative on the phone, she was clear, and answered my questions efficiently. This helped me decide to continue working with trupanion. Customer care is important.
Insurer: Trupanion
By: Veronica
Great job Trupanion!
Although my dog getting sick was very stressful....the way Trupanion handled my claim was not. They did an exceptional job.
Insurer: Trupanion
By: nancy
Always great customer service.
Always great customer service. Everyone I speak to is always so lovely, happy, patient. Trupanion has the best customer service!
Insurer: Trupanion
By: Miriam
Always have good customer service experience!
Always have good customer service experience!
Insurer: Trupanion
By: Heather
At age 67I'm no techie.
At age 67,I'm no techie.Your US based agent made updating my card easy
Insurer: Trupanion
By: Robert
Because Trupanion seems to be available any time of the day when I call and the staff are always so friendly and helpful.
Because Trupanion seems to be available any time of the day when I call and the staff are always so friendly and helpful. Especially, because Desiree helped me exponentially by contacting the vet hospital where my pet needed urgent medical care but hospital staff were insisting I pay thousands of dollars up front; Desiree straightened them out. Because of the peace of mind having good insurance brings. It's hard enough that my dog, Molly, faced an unexpected and potentially deadly medical emergency - to not have to stress over financing is a HUGE relief! No owner should be without pet insurance. Trupanion is a very good insurance company.
Insurer: Trupanion
By: Sharon