Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great service knowledge and sincerity
Great service, knowledge and sincerity
Insurer: Trupanion
By: Burt
GREAT!
Great, helpful, easy to use, prompt response. LOVE YOU!!!
Insurer: Trupanion
By: Pamela
Makala was awesome and very clear on setting me up
Makala was awesome and very clear on setting me up
Insurer: Trupanion
By: Lorie
Immediate response from Trupanion via text when the bill was submitted.
Immediate response from Trupanion via text when the bill was submitted. However, it is not clear when you have to update your direct deposit to get the amount via bank transfer. I ended up getting it via cheque when I was expecting a bank transfer
Insurer: Trupanion Canada
By: Maria
AJ was personable and very helpful
AJ was personable and very helpful
Insurer: Trupanion
By: Robert
Because Madylyn was courteous and friendly and helpful.
Because Madylyn was courteous and friendly and helpful. I also think your web site makes the process easy. I only called because I had a question about what if I don't know the sex or name yet.
Insurer: Trupanion
By: Linda
Because of Amber and her ability to provide me with any and all information I asked her!
Because of Amber and her ability to provide me with any and all information I asked her!!!
Insurer: Trupanion
By: Joe
Happy Customer!
Emily was very helpful!
Insurer: Trupanion
By: Kelly
Highly recommend.
Everything about the experience was great. It was very easy to file the claim and I received a quick response. I was updated with every step and received reimbursement very quickly. It was so nice to not have to stress out about the financial aspect of our fur babys surgery on top of the stress of surgery. Thank you for being there for us! I have already encouraged people to get Trupanion for their fur kids. I highly recommend.
Insurer: Trupanion
By: Amy