Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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always responsive and timely and on point
always responsive and timely and on point
Insurer: Trupanion
By: Linda
Always very helpful
Always very helpful
Insurer: Trupanion
By: Christine
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Timely response and very friendly helpful and knowledgable staff I spoke with on the phone.
Insurer: Trupanion Canada
By: Stephanie
Very helpful
Trupanion folks were very easy to talk to and to deal with.
Insurer: Trupanion Canada
By: Toni
Stella
Excellent customer service explaining the policy
Insurer: Trupanion
By: Stephanie
Vet trusted
Excellent customer service, vet trusted
Insurer: Trupanion
By: Kimberly
My representative was very friendly and knowledgeable!
My representative was very friendly and knowledgeable! She answered all my questions.
Insurer: Trupanion
By: Tanya
Carrin S
The representative Madelane was very informative, friendly, polite without being pushy . I like the idea that my vet recommended your co. The process was very easy and there was a good selection of options when choosing the policy
Insurer: Trupanion
By: Carrin
Long delay, but kind and professional.
Although my claim took a very long time to process, the agent was kind to explain to me the reasons for the delay (it was my first claim and my vets are francophones). I was surprised that a few things weren't covered by my policy, but no big deal.
Insurer: Trupanion Canada
By: Juliana