Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Pets best is actually the worst.
I would not recommend this insurance company. Pets best is the worst. Impossible to get ahold of anybody to help with a claim I’ve been trying to process for months. Save your time and money and do not get insurance with the company.
Insurer: Pets Best
By: Alex
Horrible experience
My claim was denied and I was given zero explanation other than directed to "read my policy." I am confused, I pay for insurance for my cat to help with vet bills, but it doesn't work when my claims are denied! I would appreciate an explanation as to why my claim was denied. Thanks for nothing, Pet's Best (Pet's Worst).
Insurer: Pets Best
By: Jenny
always responsive and timely and on point
always responsive and timely and on point
Insurer: Trupanion
By: Linda
Always very helpful
Always very helpful
Insurer: Trupanion
By: Christine
sign up
Timely response and very friendly helpful and knowledgable staff I spoke with on the phone.
Insurer: Trupanion Canada
By: Stephanie
Very helpful
Trupanion folks were very easy to talk to and to deal with.
Insurer: Trupanion Canada
By: Toni
Stella
Excellent customer service explaining the policy
Insurer: Trupanion
By: Stephanie
Vet trusted
Excellent customer service, vet trusted
Insurer: Trupanion
By: Kimberly