Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy process, fast service, none better
I adopted my pet and not long after, she needed surgery. This is the first pet I purchased insurance for and boy was I lucky to find Healthy Paws. After looking into several, I chose Healthy Paws and I could not be happier with that decision. My dog has issues as a result of the surgery and HP has been there every step of the way for us. Since her meds are a result of the surgery, they cover her meds and I submit my claim every six months (my choice, not theirs). They have not only never balked at any of the 92 claims and counting, they email every now and then to check on her. HP really cares. My very first claim was over $22K and if you have a claim over $2K, I believe they will work directly with the pet hospital. They are just wonderful and I tell everyone of my experience, not to let people know I've spent over 45K to date and HP reimbursed, quickly I might add but to let people know pet insurance is NOT a waste of money and you never know what is going on inside your pet. Just do it!!
Insurer: Healthy Paws
By: Sharon
Healthy Paws has been great for us.
Healthy Paws has been great for us. I got it when my two cats were kittens and the process for getting claims processed is incredibly easy and clear. They helped us out with some incredibly expensive end of life care for one cat that was a result of surprise event and that freed us up to focus on whether the medical care was the right choice for the cat to limit his pain without worrying about bills. Healthy Paws customer service is excellent. I wish health insurance for people was this good.
Insurer: Healthy Paws
By: Liz
Amazing coverage -- super simple to use
Have used these guys for 2 years. Simply amazing: you take a photo of your vet bill, upload it, and they process it within a few days. Our dog has had multiple health problems, and we have never ever had a problem with Healthy Paws not reimbursing us. They are great. Pick the 90% coverage plan: it is worth it!
Insurer: Healthy Paws
By: Daniel
Always very helpful and make the process of claim submission very easy.
Always very helpful and make the process of claim submission very easy.
Insurer: Trupanion
By:
Great and easy to work with
Great and easy to work with
Insurer: Trupanion
By:
Service was excellent as always!
Service was excellent as always!
Insurer: Trupanion
By:
Very professional.
Very professional. Understood what I needed. Explained everything to me, where I understood 100%. NO run around. Excellent. Love TRUPANION. Thank you Alice
Insurer: Trupanion
By:
Because you have been great in our most distraught circumstances.
Because you have been great, in our most distraught circumstances. You show a humanity that is so appreciated.
Insurer: Trupanion Canada
By:
Communication
Could talk to a live person on phone. Something hard to come by in this age!
Insurer: Trupanion Canada
By:
Trupanion is the one pet insurance company that pet owners and veterinarians are able to confidently stand behind.
Trupanion is the one pet insurance company that pet owners and veterinarians are able to confidently stand behind. The level of service, the ease of processing claims directly with vet offices, and the great customer service can not be matched by competitors.
Insurer: Trupanion Canada
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