Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easily accessible Fast service quick payment
Easily accessible , Fast service quick payment
Insurer: Trupanion
By:
Had a positive experience with customer service on my phone call.
Had a positive experience with customer service on my phone call.
Insurer: Trupanion
By:
Informative professional and personable representative who made the experience worthwhile.
Informative, professional, and personable representative who made the experience worthwhile. My first interaction with Trupanion and the service confirmed I made the right decision.
Insurer: Trupanion
By:
They were very nice and called back when they said they would.
They were very nice and called back when they said they would.
Insurer: Trupanion
By:
Trupanion makes it very easy submit claims and I get reimbursed very quickly.
Trupanion makes it very easy submit claims, and I get reimbursed very quickly.
Insurer: Trupanion
By:
Trupanion staff were very responsive during the time my dog was having procedures and it appears they've settled my claim quickly.
Trupanion staff were very responsive during the time my dog was having procedures and it appears they've settled my claim quickly.
Insurer: Trupanion
By:
Very helpful and pleasant to speak to
Very helpful and pleasant to speak to
Insurer: Trupanion
By: