Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I wish I could get my own health insurance through Trupanion!
I've had to use Trupanion twice for surgeries for my dog. Each time the claims were handled quickly, efficiently and with compassion. The second surgery has had far more complications than the first, but Trupanion has covered everything letting me concentrate on getting Flora healthy again. I can't say enough good things about this company. I keep running out of words, but I recommend Trupanion to all my pet loving friends.
Insurer: Trupanion
By: Marjorie
Poor Claim Service
Have had policy for 6 years. Claim service for established hip meds gets worse every time I submit a claim (2-3 months)
Insurer: Trupanion
By: MICHAEL
Annie provided excellent service and guidance during my call.
Annie provided excellent service and guidance during my call.
Insurer: Trupanion
By:
Quick phone answer service great Ez
Quick phone answer service great Ez
Insurer: Trupanion
By:
They Pet Insurance.
They Pet Insurance. Hopefully and thoughtful employees. Quick and professional service.
Insurer: Trupanion
By:
They were helpful and informative
They were helpful and informative
Insurer: Trupanion
By:
Easy to enroll
Very helpful representative when enrolling, along with easy to understand policy and great reputation!
Insurer: Trupanion
By:
Caitlin was great - so helpful and prompt!
Caitlin was great - so helpful and prompt! I only chose 8 as I haven't had time to read through all the coverage Ts&Cs yet. But so far, happy with the service thanks to Caitlin.
Insurer: Trupanion Canada
By:
Customer service was excellent and reachable by phone and chat.
Customer service was excellent and reachable by phone and chat.
Insurer: Trupanion Canada
By: