Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Always available to answer questions
Always available to answer questions
Insurer: Trupanion
By:
Grateful customer
Accessible. Your information came to me from my puppy’s breeder along with a sign-up offer. Because of this COVID nightmare I had to drive (not fly) a 2 day trip to bring him home and while on that trip I neglected to make the phone call to activate the offer which needed to be done within 24 hours of picking him up. When I did call your agent was very knowledgeable and professional and offered to give me a call on the day of the puppy’s first veterinarian appointment — which would also activate the offer. Of course the 30 day discount offer isn’t the REASON I signed up or would recommend you. Rather, I deal with insurance A LOT, auto, home, health, whole nine yards. It is ALWAYS a major pain in the neck and a lot of work on my end. Tons of paperwork and records I have to retrieve and submit. With you guys I dealt with NONE of that. Your agent politely and quickly took care of all of it. His questions required me to look nothing up. All I had to do was answer the phone and give the payment information. I’d recommend you to everyone I know.
Insurer: Trupanion
By:
Always great friendly and prompt customer service.
Always great, friendly and prompt customer service.
Insurer: Trupanion
By:
Great service
Brian was very knowledgeable and helpful.
Insurer: Trupanion
By:
Fast friendly efficient
Fast friendly efficient
Insurer: Trupanion
By:
I have had a great experience with customer service and the processing time of my claim.
I have had a great experience with customer service and the processing time of my claim.
Insurer: Trupanion
By:
Easy, breezy sign-up!
Once we decided that we were not going to be able to convert our 30 day free trial coverage online and had to call (which, frustratingly enough, was not explained on your website) the rest was easy! Coverage will be excellent.
Insurer: Trupanion
By:
Overall I’m happy with Trupanion.
Overall I’m happy with Trupanion. Unsatisfied with finding out that when I dropped an add on I couldn’t add it back on. I was NOT told this when I dropped it. It was the recovery program that is for lazer, acupuncture and hydrotherapy. NO ONE TOLD ME THAT IT COVERED BEHAVIOR PROBLEMS. I find out now that if your dog has behavioral problems (ex: biting, scared to go out of the house, problems with other dogs, etc. they pay for Board and Train at licensed facilities.
Insurer: Trupanion
By: