Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Caring Insurance
Each and every person at Trupanion is kind and caring and trying their best to be helpful. The claims did take a long time and I wish you had a policy that paid for preventative care as well. Thank you
Insurer: Trupanion
By:
Love my baby
Quick response in customer care and paying the claim. Could not be happier with their service.
Insurer: Trupanion
By:
Awesome company tell all my friends abou
Quick response to claims that are submitted. Very efficient and friendly.
Insurer: Trupanion
By:
Happy after 6 years
Trupanion responds to our claims quickly. They keep us up to date on the process and how much they are going to pay. We’ve been working with Trupanion for 6 years. We appreciate their service.
Insurer: Trupanion
By:
Trupanion staff are very friendly and the company is very easy to work with.
Trupanion staff are very friendly and the company is very easy to work with.
Insurer: Trupanion
By:
Trupanion saves the day!
Very quick, no issues, coverage was great
Insurer: Trupanion
By:
Great first claim experience
Very responsive and reasonable! Submitting claims is easy!
Insurer: Trupanion Canada
By:
You were very quick in dealing with our claim in such a stressful time
You were very quick in dealing with our claim in such a stressful time
Insurer: Trupanion Canada
By:
Because The Customer Service Lady (Allison) was very nice and answered all my question and helped me with the problem I had and was able to send me the correct forms I needed.
Because The Customer Service Lady (Allison) was very nice and answered all my question and helped me with the problem I had and was able to send me the correct forms I needed.
Insurer: Trupanion
By: