Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


December 28, 2020

I'm very happy with the service and the policy.

I'm very happy with the service and the policy. We've had it for approximately ten years and trust Trupanion to help us care for our three dogs. Six paws up from us!

Insurer: Trupanion

By:

Useful
December 28, 2020

Submit claim is easy; quick response!

It is always easy to submit a claim. They are quick to respond and money is deposited directly into my account in a prompt manner.

Insurer: Trupanion

By:

Useful
December 28, 2020

Quick and straight forward

Quick and straight forward

Insurer: Trupanion

By:

Useful
December 28, 2020

Emergency Surgery

My puppy had to have emergency surgery, and I don’t think it was even an hour before it was approved and the vet was paid. I was so relieved and it was one less thing for us to worry about.

Insurer: Trupanion Canada

By:

Useful
December 28, 2020

Puppy insurance

Always a quick response and process of claims. Great company.

Insurer: Trupanion

By:

Useful
December 28, 2020

Always pleasant and helpful staff!

Always pleasant and helpful staff!

Insurer: Trupanion

By:

Useful
December 28, 2020

My review

Always prompt,very polite if I do have to call them,great company!!!

Insurer: Trupanion

By:

Useful
December 28, 2020

Bc I had an easy fast courteous efficient phone call

Bc I had an easy fast courteous efficient phone call

Insurer: Trupanion

By:

Useful
December 28, 2020

Because of how quickly I got my answer.

Because of how quickly I got my answer.

Insurer: Trupanion

By:

Useful
December 28, 2020

Because the person helped me with my problem quickly.

Because the person helped me with my problem quickly.

Insurer: Trupanion

By:

Useful

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