Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great online help!!
Catherine was so helpful. I even asked her to wait on hold a moment while I discussed a small detail with my husband that she brought to my attention. It took a little longer than I thought it would, and when I came back to her I had accidentally disconnected the call. She not only called me back and left a message when she didn't reach me right away, but also sent me an email with the details of what we had been discussing that made me ask her to put her on hold. She also included a message in the email about a possibly better time to call me back, if that was also an issue. So helpful, and so full of information, Catherine is truly a great asset to your team!! Please give her one more 'Thank you!!" On my behalf!!
Insurer: Trupanion Canada
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Always have had positive experience 3 dogs for over 10 years!
Always have had positive experience, 3 dogs for over 10 years! Been great all the way!
Insurer: Trupanion
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it has been an excellent relationship with them over the years.
it has been an excellent relationship with them over the years. Always prompt and extremely easy to work with
Insurer: Trupanion
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Trupanion is terrific!
So pleased with Trupanian. Quick response and reimbursement. Thank you!
Insurer: Trupanion
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Papillon
The man that helped me when I called made it very easy. He was knowledgeable and very pleasant.
Insurer: Trupanion
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This is the first claim that I've submitted and I haven't received any payment so it depends on how easy this process will be.
This is the first claim that I've submitted and I haven't received any payment, so it depends on how easy this process will be. That's why the neutral rating. BUT Chad was great to work with online.
Insurer: Trupanion
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Great people and care for pets
Great people and care for pets
Insurer: Trupanion Canada
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Trustworthy and Helpful
The person helping me answered all my questions and made sure I understood. I was confident that I could trust the company and that it was the best fit for my needs
Insurer: Trupanion Canada
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