Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Agent was extremely knowledgeable and friendly. Enrollment was quick and easy.
Agent was extremely knowledgeable and friendly. Enrollment was quick and easy.
Insurer: Trupanion
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excellent customer service experience
Insurer: Trupanion
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I sent an entire packet of forms and recipts by reguar mail end of November never heard anything back and now just finding out they never received anything as no one is working in the office due to the pandemic.
I sent an entire packet of forms and recipts by reguar mail end of November, never heard anything back, and now just finding out they never received anything as no one is working in the office due to the pandemic. Thank goodness I made copies of all my receipts and claim forms and now have to fax and e-mail them. (Jeff Pierzga).,
Insurer: Trupanion
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I was amazed at how quickly Trupanion responded to my claim almost immediate reimbursement and the kindness and interest shown in Beau’s condition!
I was amazed at how quickly Trupanion responded to my claim, almost immediate reimbursement, and the kindness and interest shown in Beau’s condition!
Insurer: Trupanion
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The claim for which I recently received a check was fine but there is another pending soon that required a call to Trupanion about their interpretation of the estimate from the veterinarian.
The claim for which I recently received a check was fine, but there is another pending soon that required a call to Trupanion about their interpretation of the estimate from the veterinarian. It is still not quite right, as it appears some of the deductible has not been applied, and there are some charges for medications during the procedure which I feel should be covered and not denied.
Insurer: Trupanion
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Best Animal (dogs) Insurance out there!
Trupanion has responded promptly, and took slot of anxiety from me. I could concentrate on my dog and his success and recovery. I have recommended Trupanion to all dog animal guardians, especially new dog owners. Every time prior to COVID, I would always talk to people in the waiting room or at checkout, I would tell them of my 9 years of having Trupanion , it’s better than companies I have had since 1987.
Insurer: Trupanion
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Wonderful company great pricing and fabulous customer service !
Wonderful company, great pricing and fabulous customer service !
Insurer: Trupanion
By:
Excellent customer service
Because I have heard nothing but good things about this Company through word of mouth so that is why I decided to go with them and I chose that rating because I got excellent service on the phone with operator to sign me up.
Insurer: Trupanion
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