Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Resolved my inquiry right away.
Resolved my inquiry right away. Was polite and knowledgeable.
Insurer: Trupanion Canada
By:
Bumpy start
I still do not have my online accout set-up - the first person i connected with could only reset my password and when that did not work transferred me to an agents line which I was on hold for too long. I hung up and called back. I spoke to Tamara and she understood the problem and is following up with me.
Insurer: Trupanion
By:
Comfort/ relief
I felt welcomed by the friendly staff and feel my little dog will be better off.
Insurer: Trupanion Canada
By:
Awesome service!
Awesome service! Very helpful!
Insurer: Trupanion
By:
Because he was great !
Because he was great ! Helpful and patient
Insurer: Trupanion
By:
Because she helped me quickly.
Because she helped me quickly. Was friendly answered the questions I had. She needs a raise n I didnt have to be on hold forever to get a real love person
Insurer: Trupanion
By:
Because Trupanion actually covers the cost of vet bills like they say they would and when I call i ALWAYS talk to a real person.
Because Trupanion actually covers the cost of vet bills like they say they would and when I call i ALWAYS talk to a real person. No automated systems
Insurer: Trupanion
By: