Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Embrace has been there when I needed them!
I've had my policy with Embrace for over 12 years and had not really had many claims until the last couple of years. My baby is being treated for cancerous growths and they provide excellent coverage and process all of my claims promptly. I highly recommend them!
Insurer: Embrace
By: Amy
Trupanion is great pet insurance!
Trupanion rates are good. You can choose your deductible to fit your needs. The claims process was simple and straightforward. I am very happy with Trupanion insurance for Bella Lee.
Insurer: Trupanion
By: Donna
Super fast claims processing and outstanding service
I have had a Healthy Paws policy for my 11 year-old Beagle for 5+ years now. Last month, within the span of a couple of hours, Yodee went from seeming perfectly fine to needing immediate surgery. The emotions that go thru you when having to make decisions about these things is traumatic. But knowing that he had a Healthy Paws policy in place--and especially with the knowledge of how great they are with taking care of claims--absolutely brought reassurance and peace of mind. I can't even imagine how difficult the experience would have been without them. The claim was processed and paid before my credit card payment was due. He is fully recovered now, and doing great. I can't thank them enough. One of the best investments I have ever made.
Insurer: Healthy Paws
By: Ed
Dont wait, call them!!
Service was easy, polite, professional, and fast
Insurer: Trupanion Canada
By:
Great service!
Trupanions forms are fabulously easy to use and its people fantastically helpful and sympathetic if you need to reach out.
Insurer: Trupanion Canada
By:
Every interaction I've had with Trupanion has been positive.
Every interaction I've had with Trupanion has been positive. Great customer service representatives! They are knowledgeable, courteous, and always ready and willing to help. I'm delighted I discovered Trupanion for my fur-babies.
Insurer: Trupanion
By:
Everyone is always friendly and knowledgeable we’ve been customers for 8 years now!
Everyone is always friendly and knowledgeable we’ve been customers for 8 years now! We love the service
Insurer: Trupanion
By:
Claim approved before we got home!
Thankfully we didn’t meet our deductible. But, I was so impressed by the speed with which things were handled. I received an email confirming the claim had been opened and approved before my wife got home from our vets office with our dog.
Insurer: Trupanion
By:
The agent was knowledgeable and communicated well.
The agent was knowledgeable and communicated well. All our questions were answered satisfactorily and the follow thru was as promised.
Insurer: Trupanion
By:
Trupanion Pet Insurance is the best.
Trupanion has handled insurance for our dog for almost 6 years, since she was 2 months old. Their website is user friendly. You can upload a claim and you get a quick response that it has been received and reviewed. The claims are handled promptly and direct deposited into my checking account. I would highly recommend Trupanion to anyone and I have for all these years. I encourage anyone with a pet to consider pet insurance, specifically Trupanion. You won't be sorry.
Insurer: Trupanion
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