Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Everyone was helpful and very professional
Insurer: Trupanion
By:
I was losing sleep over the verbage of Luna's policy.
I was losing sleep over the verbage of Luna's policy. I got your coverage for her in October of 2020. On 12-29-2020; a Rick Behrens got in touch with me asking for her records again from an emergency clinic visit she had way back in June. As a result of that visit the way things read under her coverage was of great concern to me until i spoke with your team member Katy? I think was her name. She was dauntless . She went to her superiors & showed so much empathy & concern to make it all right. I am elderly & on a fixed budget & really appreciated with all my heart her bulldog tenacity to set my heart at ease & basically keep us as your customers. We got disconnected. She called me back & had resolved my concerns. She should get a raise.
Insurer: Trupanion
By:
Terrific Service
You are always very helpful and fast. Thank you.
Insurer: Trupanion
By:
Professional and Genuine
Always prompt with the processing and, more importantly, their emails are always filled with kind thoughts for our dog; always wishing him well. A small gesture that means a lot.
Insurer: Trupanion Canada
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Claims I made in the past were hassle-free.
Claims I made in the past were hassle-free. Get good service when I phone for info. Staff have always been knowledgeable, polite and competent.
Insurer: Trupanion Canada
By:
Poeple on the phone are helpfull
Poeple on the phone are helpfull
Insurer: Trupanion Canada
By:
Easy claim procedure
Always easy and quick . No red tape at all . Honest company and customer friendly .
Insurer: Trupanion
By:
There When You Need Them Most
Always quick turnaround on my claims. And, when I've had the opportunity to talk with someone at Trupanion, they were cordial, easy to understand and the experience was overall very pleasant. My dog has some specific health issues which began at age 5. She is 11 now and Trupanion still supports us with her care.
Insurer: Trupanion
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