Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Just what I was looking for
Agent was friendly, knowledgeable and didn’t do a hard sell
Insurer: Trupanion
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Excellent customer service always
Excellent customer service always
Insurer: Trupanion
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Excellence Achieved.
I was astounded by how quickly Trupanion responded to the Claims I submitted, via the Vet. They also were fast in answering the Vet's question as to whether the Ultrsound would be covered. In addition, the reimbursement cheque arrived within a week of the claime being submitted...most efficient. Trumpanion did an excellent job, via email, in informing me of the status of my claim.
Insurer: Trupanion Canada
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Our first claim experience
We had a couple of questions we need answering on the phone and both times so helpful and finally our claim was able to be submitted by our vet which was so convenient .
Insurer: Trupanion Canada
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Amazing experience with a great agent!
Amber Parsons was SO accommodating - she is the reason I signed up for the insurance! She was able to provide flexible options and a no-pressure situation that allowed me to consider all the options until I was ready to buy. She was so knowledgeable and I felt safe signing up with her advice for my cat, Lou. She also clearly cares about animals and is invested in the ones in my house based on our phone calls! I can't speak highly enough. She deserves a raise or bonus for her amazing work! I have already referred several friends to her to sign up as well and will keep doing so. :)
Insurer: Trupanion
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Because the representatives are amazing!
Because the representatives are amazing!
Insurer: Trupanion
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Well worth the investment
Easy to use, friendly service and peace of mind.
Insurer: Trupanion
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Excellent response and courteous
Excellent response and courteous
Insurer: Trupanion
By: