Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Agent was friendly and explained all my concerns professionally.
Agent was friendly and explained all my concerns professionally.
Insurer: Trupanion
By:
Answered all of my questions and was friendly while showing care and empathy for my pet's condition.
Answered all of my questions and was friendly while showing care and empathy for my pet's condition.
Insurer: Trupanion
By:
Because she was wonderful.
Because she was wonderful. Pet insurance people are better than most people. Thank you for your help!
Insurer: Trupanion
By:
I actually talk to a lot of people within a few days and every single one of them were very helpful sincere and kind.
I actually talk to a lot of people within a few days and every single one of them were very helpful, sincere and kind. I’ve had your insurance forever and never had to call or use it and they made it so much easier for me
Insurer: Trupanion
By:
I have used Trupanion for years the service and coverage is great.
I have used Trupanion for years, the service and coverage is great. I have recommended to many folks.
Insurer: Trupanion
By:
Great Customer Service
Natasha explained everything thoroughly and I believe this is the best pet coverage.
Insurer: Trupanion
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Shannon was very helpful in regards to helping me update my personal contact information and payment information.
Shannon was very helpful in regards to helping me update my personal contact information and payment information. She made it very easy and her help is greatly appreciated! Thank you, Shannon! Note: Give her a raise! :)
Insurer: Trupanion
By:
Your customer service person was so knowledgeable and kind.
Your customer service person was so knowledgeable and kind. Claim was handled Very efficiently.
Insurer: Trupanion
By:
Good support and communication.
Good support and communication.
Insurer: Trupanion Canada
By:
so helpful and positive attitude
so helpful and positive attitude
Insurer: Trupanion Canada
By: