Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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I’ve been with Trupanion for 8 years and I’ve never had an issue.
I’ve been with Trupanion for 8 years and I’ve never had an issue. When June lost her eye, Trupanion didn’t only pay the majority of the vet bill, but they also called me to check in and see how she was feeling. I love the financial security that comes with having Trupanion, as well as the fact that it’s pet-lovers who work there!
Insurer: Trupanion
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Tamera was so kind and really took the time out to listen to me and help me out.
Tamera was so kind and really took the time out to listen to me and help me out. She even asked about Luna and made sure she was doing ok!
Insurer: Trupanion
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Very patient and very helpful
Very patient and very helpful
Insurer: Trupanion
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Speedy Service
Very speedy service and kept in the loop from the time you receive the claim.
Insurer: Trupanion Canada
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Alice went above and beyond!
Alice went above and beyond!
Insurer: Trupanion
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Always helpful and extremely polite.
Always helpful and extremely polite.
Insurer: Trupanion
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Because of the prompt response and caring manner expressed by your staff.
Because of the prompt response and caring manner expressed by your staff.
Insurer: Trupanion
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Thank You
During the course of registration, I had a question which was answered quickly, respectfully and helpfully by two representatives. My concern and request was resolved beneficially to myself and Trupanion.
Insurer: Trupanion
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