Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Amazing 7 year experience
Amazing experience, thank you for making this so effortless and fair.. it's already hard dealing with a pet's loss so having you on the side is super helpful and appreciated :-)
Insurer: Trupanion
By:
Because the people are very pleasant and always answer my questions promply.
Because the people are very pleasant and always answer my questions promply. They make me feel like they really care about animals and their owners.
Insurer: Trupanion
By:
super fast communication and payments.
super fast communication and payments. Never have to worry about being treated fairly by this company
Insurer: Trupanion
By:
Very helpful and friendly
Very helpful and friendly
Insurer: Trupanion
By:
very kind quick to answer questions and i didnt feel rushed off the phone.
very kind, quick to answer questions and i didnt feel rushed off the phone.
Insurer: Trupanion
By:
Always happy with my Trupanion experience.
Always happy with my Trupanion experience.
Insurer: Trupanion
By:
Ashley was informative patient and truly offered insight that would benefit my pet and me encouraging me to ensure I'm taking care of this benefit.
Ashley was informative, patient, and truly offered insight that would benefit my pet and me, encouraging me to ensure I'm taking care of this benefit. You should be proud of how she presents herself aligned with Trupanion values.
Insurer: Trupanion
By:
Ashley was very helpful and was able to address my inquiry right away.
Ashley was very helpful and was able to address my inquiry right away.
Insurer: Trupanion
By: