Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


January 26, 2021

Healthy Paws Pet Insurance is the best Pet Insurance a pet owner can have for their dog or cat!!!

Healthy Paws Pet Insurance is the best pet insurance that a pet owner can possibly have, and I have had my pets covered under their pet insurance since 9/30/14 when I first got my 2 chocolate lab fur babies as pups, and I am so grateful that I did!!! Sadly one of my dogs passed away from bone cancer two years ago, and Healthy Paws provided great customer service and fast claim reimbursements during the time Bronx was being treated for cancer. And just recently, my second dog, Harley, had to have surgery to have a mass removed, and as always, Healthy Paws Pet Insurance provided great customer service, and fast claim reimbursement for Harley's surgery as well. Healthy Paws truly cares about their insured owners pets, and for me personally that means so much to me!!! I always tell my friends that they should always have pet insurance for their dogs (and cats too) because you never know when their "fur babies" are going to need it when they become sick or injured, and I totally recommend that they enroll their pets in "Healthy Paws Pet Insurance" 100% of the time!!

Insurer: Healthy Paws

By: Pamela

Useful
January 26, 2021

Confidence to obtain the best care

We are thankful for the wonderful care he received at North East Animal Hospital. They were quick to diagnosis and treat his bloat, preventing many of the dire consequences that animals too often suffer from this very unpredictable health issue. The security of having Healthy Paws Insurance for our beloved Archer, gave us no concern in seeking the very best of care. I am happy to report that it has been a month since his surgery and he is back to his normal self!

Insurer: Healthy Paws

By: Gregory

Useful
January 26, 2021

Great Experience!

I was very comfortable in speaking with the representative and securing the needed information for me to make a decision. She was very knowledgeable and honest.

Insurer: Trupanion

By:

Useful
January 26, 2021

Excellent Service

Signing up was super easy and the staff was friendly and helpful.

Insurer: Trupanion

By:

Useful
January 26, 2021

Very helpful and friendly people.

Very helpful and friendly people. Yes

Insurer: Trupanion

By:

Useful
January 26, 2021

Becky was extremely helpful kind and a pet lover.

Becky was extremely helpful, kind and a pet lover. That's nice when you are talking to people regarding insurance.

Insurer: Trupanion

By:

Useful
January 26, 2021

Claims are processed quickly CSRs like Graham are friendly and always inquire about the member's pet.

Claims are processed quickly, CSRs like Graham are friendly and always inquire about the member's pet.

Insurer: Trupanion

By:

Useful
January 26, 2021

Kind Dan

Dan was very helpful and kind and helped me pick the best for my puppy

Insurer: Trupanion

By:

Useful
January 26, 2021

Easy to get my concern across to rep.

Easy to get my concern across to rep. The problem was corrected on a timely manner.

Insurer: Trupanion

By:

Useful
January 26, 2021

Friendly and efficient customer service.

Friendly and efficient customer service.

Insurer: Trupanion

By:

Useful

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