Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The best
The best. Every time I chat with a Representative, they are so helpful and kind. My claims are also settled in a timely manor!
Insurer: MetLife
By: Andrea
Communicating with Healthy Paws…
Communicating with Healthy Paws throughout the process. HP was able to direct pay my vet which saved me having to advance $8K for the surgery.
Insurer: Healthy Paws
By: Bettina & Dennis Lambert
Quick and Easy
My wait time on hold for a representative was minimal. The agent Rosie was very helpful and friendly. She went over all the information and answered my questions I accomplished what I needed to do quickly and was pleased with the outcome.
Insurer: Nationwide
By: Deborah Merriman
Aileen Andino was incredible to work…
Aileen Andino was incredible to work with! She made the process quick and easy. She's very kind, which was the best part in my book :)
Insurer: Fetch
By: R. Beard
Handles claims efficiently
Handles claims efficiently. Keeps us updated.
Insurer: Spot
By: Tim
Yaz made it so easy
Yaz made it so easy! Splendid Customer service!
Insurer: Nationwide
By: Andre
10/10 Experiences with Met Pet
When you have a sick family member (pet) I feel like Met Pet gives you an extremely secure piece of mind. They paid out every claim I submitted and for sure helped save my kittens 🐱 life. He had FIP a deadly disease that only a small percent of cats get and an even smaller percent survive the medicine is thousands of dollars and I’m grateful for having the insurance. They also paid out the claim very quickly !! I recommend Met Pet to ALL of my friends with pets 10/10!!
Insurer: MetLife
By: Jess
I signed up for spot insurance when i…
I signed up for spot insurance when i got my french bulldog puppy. He is 7 months now and i have submitted quite a few claims with no issues at all. They were completed within 3 to 5 days and i got the payment within a day of the completion. Also any questions i have i just call and they are all so friendly and helpful. Im very happy with this company.
Insurer: Spot Canada
By: Andrea
Response time is decent
Response time is decent. Direct deposit refund is quick after claim's completed. I don't like the drop down menu options for reason for claim. Everything doesn't fit into the options, and there is no option for 'other' to explain on the initial drop down.
Insurer: Spot
By: SF
Aileen Andino was very professional
Aileen Andino was very professional, polite & very knowledgeable about the Insurance. It was a pleasure speaking with her. I am glad I called.
Insurer: Fetch
By: Ray C