Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Grateful that I have MetLife for my…
Grateful that I have MetLife for my dogs. My dog Libby needed TPLO and that is scry enough in its own. Your easy and quick claims process was fantastic and so appreciated. Thank you!.
Insurer: MetLife
By: Lisa
Highly Recommend without question!!
Trupanion was recommended by our original breeder and I’m glad we continued the coverage. Trupanion makes it super simple for you and or your veterinarian to access the website to file a claim if necessary. Hands down, best customer service & affordable coverage plans for your pet family member.
Insurer: Trupanion
By: Brian
Fast claim paid
All staff are knowledgeable and efficient.. claim was paid in a timely manner too.
Insurer: Pets Best
By: Christina J Hall
Constant errors with claims
So far this year you took the last portion of the deductible out three times and finally paid us back. Since then, two invoices were sent in..you paid the one and completely ignored the other. I called 4 days ago and the girl said it would be put back through..so far nothing. Not happy with the service at all
Insurer: MetLife
By: customer
Diarrhea
I have never taken out Insc. on my pets....this is the first time...everything went well for the first claim ..I just don't understand the decision of a preexisting condition for my dogs diarrhea/ diagnosis of worms worms in my specific case
Insurer: Fetch
By: Laura
Micheal was very knowledgeable and…
Micheal was very knowledgeable and professional
Insurer: Nationwide
By: Sabrina Rolle
Best coverage for my two dogs/babies
When it comes to my two dogs/babies, I can rest assured that their health care costs/ veterinary bills are covered by Pets Best. They have great customer service and a seamless reimbursement process that deposits the money straight into your bank account. Thanks Pets Best!
Insurer: Pets Best
By: Angelica Gorman
Figo claims process was very simple to…
Figo claims process was very simple to submit a claim, it a very smooth and quick process in getting my claims completed in a timely manner. I’m very pleased and satisfied with the service.
Insurer: Figo
By: Samuel
The gentleman went over the policy very…
The gentleman went over the policy very well. Asked me if I had any questions if not then if I thought of any to call. Since this was our first pet insurance policy. We have our car and homeowners though nationwide also.
Insurer: Nationwide
By: Mikki Berg
I think it was Tiffany
I think it was Tiffany - who sent me several follow up emails- she was wonderful! Professional and answered all my questions. Great experience while I’m dealing with my puppy’s illness.
Insurer: Embrace
By: Melissa Applegate