Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great Pet Health Insurance
Always quick and professionally handled.
Insurer: Trupanion
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First Time Submission
This was the first time I submitted a claim. Other claims have been initiated by my vet. My experience was wonderful. Submission was easy once I contacted my vet and requested my invoice be emailed to me. I usually get paper receipts. Not that I know I'll just have them emailed. The response time was very fast and the explanation was clear and understandable. Thanks You.
Insurer: Trupanion
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Great job!
I really liked the lady who helped me she answered all my questions and was very kind
Insurer: Trupanion Canada
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Made a stress situation so much better!
Trupanion took a lot of stress out of a very stressful situation. We were very grateful for their timely approval of our pet care and the emails were so calming and appreciated.
Insurer: Trupanion Canada
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Service level
Always quick and trouble free!
Insurer: Trupanion Canada
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Submitting the claim and the feedback/approval messages were quick.
Submitting the claim and the feedback/approval messages were quick.
Insurer: Trupanion Canada
By:
A wonderful experience
The woman was wonderful and stayed with me on the phone until I completed the registration of my new puppy. She was charming and so very helpful. It as a wonderful experience. Thank You.
Insurer: AKC
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Because my customer service rep Jordan was extremely helpful and very professional.
Because my customer service rep Jordan was extremely helpful and very professional.
Insurer: Trupanion
By: