Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you Healthy Paws!
We had to bring Corey to the ER for a Urethral Prolapse. We woke up in the middle of the night with blood all over the bed and our puppy! This is the first pet we've ever had insurance on and I'm SO thankful we had it! When I contacted Healthy Paws to ask about a direct pay to the vet's office they told me what they needed to make it happen. I submitted the records needed and the estimate of the bill and they took it from there. They contacted the vet's office and took care of everything for us, making the financial part of Corey's surgery a breeze! I did receive notice prior to Corey's surgery that our rates were going up in 60 days but only by $10/month. TOTALLY worth it knowing that our puppy will have the care he needs. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Linda
Transparent and trustworthy company
All of my claims have been completed in a timely manner. Even when they claim is not covered, you lay out the information and everything is broken down and transparent. Thank you for being a trustworthy company.
Insurer: Trupanion
By:
High praise!
Kelsey was very informative, eager to help and very timely on EVERYTHING. She made the entire process very pleasant without any high pressure sales tactics !
Insurer: Trupanion
By:
Healthy Paws - best policy for dog owners!
I would highly recommend Healthy Paws to any pet owner. It is a crystal clear policy where you know what is covered and not. Most recently, my pup Miles was diagnosed with a malignant mast cell tumor on his left hind leg. As you can imagine there was cytology, ultrasounds, meds...and then an amputation to ensure a best outcome for his future. From filing claims to providing medical records to status updates, Healthy Paws provided top-notch customer service - and beyond. Tyson + Wagner inquired about Miles and asked how he was doing. As a customer of more than 5 years, I can say that it's a great company who cares about your furry loved ones.
Insurer: Healthy Paws
By: Nancy
Easy and honest
I never bought insurance before because I had older pets. We took in a stay during covid who was 2 years old so on a whim I bought insurance. He turned out to have a health issue that required expensive surgery. They didn't care that I was a new client. I asked if it was covered. They said yes. And they covered it. Simple. No fighting with anyone. No problems. My pet is amazingly better after the procedure.
Insurer: Healthy Paws
By: Randi
What would this insurance actually cover?
My coverage states illness, accident, cancer, includes chronic conditions. My dog needed full bracychephalic surgery and none of it was covered. I indicated that this condition was causing an illness and it is a well known chronic condition. No explanation was offered of the denial, it looked like a copy and paste. I actually will be cancelling.
Insurer: Pets Best
By: Karen
Polite and knowledgeable.
Polite and knowledgeable. Got the exact information I was looking for.
Insurer: Trupanion
By:
Always the best experience.
Always easy and quick to claim. A few times an error has been made but it’s rectified quickly. I always recommend Trupanion to everyone with a furry friend. Also Star is amazing.
Insurer: Trupanion Canada
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Can always count on Trupanion!!
I have been recommending Trupanion to friends, colleagues and people I've never met (on Facebook, for example). The processing of our claims always happens quickly and without issue. We could not be more pleased.
Insurer: Trupanion Canada
By:
Compassionate and Supportive
Trupanion employees have been very helpful with speedy responses to all questions and payment processes. They always ask how our dog is doing. Thank-you for your support and being so kind and caring.
Insurer: Trupanion Canada
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