Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


March 29, 2021

Very caring and helpful

Very caring and helpful

Insurer: Trupanion

By:

Useful
March 29, 2021

You were there for us when Abe was in the hospital and it helped so much.

You were there for us when Abe was in the hospital and it helped so much.

Insurer: Trupanion

By:

Useful
Verified March 29, 2021

Recommend to family and friends

I've always had a great experience with the people involved with this company. I will continue to do business with you and recommend you to family and friends.

Insurer: AKC

By:

Useful
March 29, 2021

Amber was very helpful and I am very pleased in how trupanion takes care of all my claims.

Amber was very helpful and I am very pleased in how trupanion takes care of all my claims.They are fast in paying out claims nice to have insurance that is so good

Insurer: Trupanion

By:

Useful
March 29, 2021

Bethany was so friendly helpful and genuinely concerned about my sick puppy Orion!

Bethany was so friendly, helpful and genuinely concerned about my sick puppy Orion!!

Insurer: Trupanion

By:

Useful
March 29, 2021

Christina was incredibly helpful:)

Christina was incredibly helpful:)

Insurer: Trupanion

By:

Useful
March 29, 2021

Competent informative and very patient when I asked for some clarification

Competent informative and very patient when I asked for some clarification

Insurer: Trupanion

By:

Useful
March 29, 2021

It is a very user friendly website.

It is a very user friendly website. The chat feature is so helpful. The staff is very knowledgeable.

Insurer: Trupanion

By:

Useful
March 29, 2021

Outstanding response every time I call have questions or need to make changes.

Outstanding response every time I call, have questions or need to make changes. Trupanion could teach quite a few on good customer service!

Insurer: Trupanion

By:

Useful
March 29, 2021

Polite respectful and went above and beyond to help me

Polite, respectful and went above and beyond to help me

Insurer: Trupanion

By:

Useful

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