Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Chandra explained answered our questions and then some.
Chandra explained answered our questions and then some. She sent us information and let us know if we had any questions, not to hesitate to call!
Insurer: Trupanion
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Christina at customer service was friendly and helpful was efficient in a way that still made me feel like she valued my time.
Christina at customer service was friendly and helpful, was efficient in a way that still made me feel like she valued my time. She answered my question about whether I could change the size designation on the policy quickly. I wish all customer service phone calls were this smooth and pleasant!
Insurer: Trupanion
By:
Great customer service
Great customer service
Insurer: Trupanion
By:
Trupanion the best during difficult time
I am thankful for Trupanion for not making it a difficult process during a very difficult time for me. My dog was sick and ended up having cancer. We were in the process of getting him cleared for surgery, but unfortunately he did not make it. But Trupanion made filing my claims very easy, even though the last thing I wanted to do was have to file claims for my dog that had passed. Trupanion made it so simple that it made me thankful for their service. Thank you for everything and I will continue to have Trupanion for all of my pets and future pets.
Insurer: Trupanion
By:
The customer service rep was very nice and very helpful.
The customer service rep was very nice and very helpful. She was able to answer all of my questions.
Insurer: Trupanion
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Excellent customer service!
The lady that enrolled my pup was so sweet, as well as very thorough and knowledgeable. It can be such a pain dealing with insurance companies for humans, it’s nice to know that when I call my pup’s insurance, I don’t have to dread the call??
Insurer: Trupanion
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The representative I spoke with was wonderful.
The representative I spoke with was wonderful. Good natured, helpful and knowledgeable. I can’t give a higher score before my claim is resolved.
Insurer: Trupanion
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Trupanion raises its rates exponentially each year unlike other companies.
Trupanion raises its rates exponentially each year unlike other companies. It’s too expensive. However, each representative I’ve spoken with is so kind, patient, and helpful.
Insurer: Trupanion
By:
Well talking to the man on the phone he was very supportive and knowledgeable And then today on the live chat that woman was very very helpful .
Well talking to the man on the phone , he was very supportive and knowledgeable And then today on the live chat that woman was very very helpful ..
Insurer: Trupanion
By:
Whenever I have reached out for help with queries or concerns I have received courteous and helpful service.
Whenever I have reached out for help with queries or concerns I have received courteous and helpful service. And the app makes filing a claim super easy! Thank you!
Insurer: Trupanion
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