Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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You guys are always there for me- even when I call.
You guys are always there for me- even when I call. You have taken such good care of me the past.
Insurer: Trupanion
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Ashley answered my questions and it was great to hear that all is as I had hoped.
Ashley answered my questions and it was great to hear that all is as I had hoped. She was very informative and polite.
Insurer: Trupanion
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Because everyone is so nice abs has been very helpful and understanding
Because everyone is so nice abs has been very helpful and understanding
Insurer: Trupanion
By:
Cady was amazing I’m 29 and had a senior moment and couldn’t figure out how to change my payment method online and she walked me through and then we both laughed about how obvious it was.
Cady was amazing, I’m 29 and had a senior moment and couldn’t figure out how to change my payment method online and she walked me through and then we both laughed about how obvious it was. She was super caring and didn’t judge. Her comment at the end about “giving Jessie extra pets” made my heart melt a little. I’ve been with you guys for almost 4 years and you’ve helped me through my darkest times when Jess was sick and you have no idea how much that means to me.
Insurer: Trupanion
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Have recommended you many times because you have served us well
Have recommended you many times because you have served us well
Insurer: Trupanion
By:
Trupanion-great pet insurance.
Helpful ,friendly and knowledgeable.
Insurer: Trupanion
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I choose the 10 because I believe everyone who can afford this kind of insurance should have it.
I choose the 10 because I believe everyone who can afford this kind of insurance should have it. Trupanion has covered almost everything for Kacie except for consultations with the vets themselves. Your CSRs have always be ready and willing to help in everyway. It is comforting to know most of her care is covered as I would not have been able to afford what you have covered so far. At this point I think it's been over $13,000 between the 24 hr. Emergency weekend care and the 5 days of 24 hour emergency care afterwards in another facility. Plus all the quarterly testing and daily drugs she needs to be on for the rest of her life. Thank you for being there.
Insurer: Trupanion
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The rep was knowledgeable about my guestions
The rep was knowledgeable about my guestions
Insurer: Trupanion
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Well even though I didn’t get approval for my claims I still really appreciate what everyone did to help me in Trupanion’s end !
Well even though I didn’t get approval for my claims I still really appreciate what everyone did to help me in Trupanion’s end !
Insurer: Trupanion
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