Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Disappointed.
Unsure I will share or recommend Trupanion at this time. Our first claim was rejected. Our plan doesn't include preexisting conditions, and our bank account doesn't allow for an upgrade to get that coverage. We have a rescue and we have no real way of knowing if there are any previously diagnosed similar issues to this particular one we recently went through. Your staff determined our dog has preexisting skin conditions and therefore won't pay a bill. I will warn anyone looking for insurance from this company about this subtle discrepancy. I think rescue animals should get a little more grace when it comes to coverage. I'm disappointed.
Insurer: Trupanion
By:
Great New Member Specialist!
Anica E., a New Member Specialist, was amazing to work with! She was knowledgable and personable! She was able to answer all of my questions and made me confidant I was making the right choice for my fur baby's insurance provider.
Insurer: Trupanion
By:
Have not had a claim but staff is very pleasant and accommodating.
Have not had a claim but staff is very pleasant and accommodating.
Insurer: Trupanion
By:
In a stressful emergency situation Trupanion was easy to contact and quickly get answers to my questions.
In a stressful emergency situation Trupanion was easy to contact and quickly get answers to my questions.
Insurer: Trupanion
By:
Excellent Service
In fact, I have recommended Trupanion. I have been pleased w/o the the service. Your associates are always informative and kind.
Insurer: Trupanion
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It is very easy to file a claim and to deal with the folks at Trupanion.
It is very easy to file a claim and to deal with the folks at Trupanion.
Insurer: Trupanion
By:
Muy atentos y dispuestos a ayudarme
Muy atentos y dispuestos a ayudarme
Insurer: Trupanion
By:
Peace of Mind is Priceless
Thank you for making it so easy to take care of my cats. I love the peace of mind that I have knowing that whatever happens, I can get them the care they need. It’s very comforting to know I will never have to make a choice between tests or treatments because of a financial decision. Trupanion gives me the peace of mind that claims and reimbursement will be smooth, quick and easy, so I can focus on taking care of my babies.
Insurer: Trupanion
By:
The agent I talked to was super helpful and very very kind and covered everything I needed help with and answered any questions I had.
The agent I talked to was super helpful and very very kind and covered everything I needed help with and answered any questions I had. She kept a fantastic attitude the whole call.
Insurer: Trupanion
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