Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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The best folks for my pets insurance.
You guys are great! Easy to work with and so compassionate. We will always have our loved pets insured by the best. Thanks for taking care of our loved ones.
Insurer: Trupanion
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Help was immediate and complete.
Help was immediate and complete.
Insurer: Trupanion
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I already recommended your pet insurance to friends prior to Leesi’s illness.
I already recommended your pet insurance to friends prior to Leesi’s illness. Very helpful and informative with a quick response.
Insurer: Trupanion
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Trupanion has been terrific in every way
I am incredibly grateful for Trupanion and the great communications via email and text, the ease of submitting claims, and the rapid response and approval, and the very fast reimbursement. It has been a literal lifesaver for my dog and given me incredible peace of mind while dealing with his multiple issues over the years.
Insurer: Trupanion
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I am so pleased with the service I receive.
I am so pleased with the service I receive. My claims are handled so quickly. I always recommend Trupanion when someone asks about pet insurance.
Insurer: Trupanion
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I scored you guys as a 6 because while the service is good I feel All the pros in the cons Should have been mentioned at the time of purchasing This insurance.
I scored you guys as a 6 because while the service is good, I feel All the pros in the cons Should have been mentioned at the time of purchasing This insurance. I had to find out that I need a nother specific type of coverage if my dog is pregnant At the very last minute. I was told that I needed breeders insurance or breeders rights. The day of her delivering the baby. It was the most vulnerable unsettling feeling as a pet owner. To find out at the last minute your dog is not covered For something that you thought should have been and would have been covered.
Insurer: Trupanion
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My experience was great - easy and transparent.
My experience was great - easy and transparent.
Insurer: Trupanion
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My experience with Trupanion is that they are customer (and pet) focused literally from beginning to end.
My experience with Trupanion is that they are customer (and pet) focused literally from beginning to end. It is very easy to submit a claim electronically; and then updates are provided as they evaluate the claim. I couldn’t be happier Trupanion is providing protection for my dogs!
Insurer: Trupanion
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