Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


April 21, 2021

You guys are always there for us!

You guys are always there for us!

Insurer: Trupanion Canada

By:

Useful
April 21, 2021

Answered all my questions and was very helpful very pleasant person I was very happy with my request being completed ??

Answered all my questions and was very helpful very pleasant person I was very happy with my request being completed ??

Insurer: Trupanion

By:

Useful
April 21, 2021

Answered all my questions.

Answered all my questions.

Insurer: Trupanion

By:

Useful
April 21, 2021

Customer Service of Tiffany

Customer Service of Tiffany

Insurer: Trupanion

By:

Useful
April 21, 2021

In the 10 years my dog has been covered I have always had positive interactions with Trupanion.

In the 10 years my dog has been covered, I have always had positive interactions with Trupanion.

Insurer: Trupanion

By:

Useful
April 21, 2021

The cs representative who signed me up entered some if my information incorrectly how is that possible? I needed to call back to correct that. So far that is my not very good experience I would like to give a higher score next time.

The cs representative who signed me up, entered some if my information incorrectly, how is that possible? I needed to call back to correct that. So far that is my not very good experience, I would like to give a higher score next time.

Insurer: Trupanion

By:

Useful
April 21, 2021

Awesome job Trupanion!!!

Awesome experience with Trupanion...Excellent to deal with and would highly recommend them to anyone who has a pet...

Insurer: Trupanion Canada

By:

Useful
April 21, 2021

Initeial response to Trupanion

enrollment reasonable straightforward and when there was a problem I had excellent help from and agent who went out of her way to respond.

Insurer: Trupanion Canada

By:

Useful
April 21, 2021

Trupanion Experience

Everyone that I spoke to was super friendly and took the time to get all relevant information. They took time in explaining the policy and made sure I had no questions.

Insurer: Trupanion Canada

By:

Useful
April 21, 2021

Great service

Everything was handled quite promptly. No issues

Insurer: Trupanion Canada

By:

Useful

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