Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Very helpful
Aaron was very personable, explained the insurance to me, answered all my questions, was very patient with me, and helped me decide what was best for me.
Insurer: Trupanion
By:
EVERYONE has been so accommodating!
EVERYONE has been so accommodating!..everyone speaks like I am and my issue is the only thing they have to deal with.
Insurer: Trupanion
By:
Great instant chat service.
Great instant chat service. There was no wait and my question was answered very quickly and concisely. My inquiry was about the Pupkin Tag and I didn't know that this was part of the service
Insurer: Trupanion
By:
I was happy to get a quick response to my question regarding the change that my vet had posted on Lucky's membership.
I was happy to get a quick response to my question regarding the change that my vet had posted on Lucky's membership.
Insurer: Trupanion
By:
Easy and user friendly process
It was easy to file the claim. I received a response when the claim was received and when it was processed. Thank you for making this easy and painless.
Insurer: Trupanion
By:
Just had two file my first claim and i couldn’t have been easier.
Just had two file my first claim and i couldn’t have been easier. Lots of really friendly people who are very happy to help. Claim check is already in the mail.
Insurer: Trupanion
By:
Quick solution to my problem
Quick solution to my problem
Insurer: Trupanion
By:
The sign up process was seamless and the customer service is fantastic.
The sign up process was seamless, and the customer service is fantastic. I used the chat feature to get some help with my account, and Jordan was so friendly and knowledgeable! He solved my problem immediately and made sure I had all the info I needed.
Insurer: Trupanion
By: